Privacy policy

1. Introduction Tanzania Unwrapped (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or engage with our services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect We collect different types of personal data depending on how you interact with our website and services. This may include:

• Personal Identification Information: Name, email address, phone number, mailing address, payment information, passport details, and other information required for booking and travel purposes.

• Non-personal Identification Information: IP address, browser type, device type, operating system, and browsing behavior on our website.

• Booking Information: Details about your trip bookings, preferences, and itineraries.

• Payment Information: Credit/debit card details or bank account information used for transactions.

• Marketing and Communication Preferences: Information you provide when subscribing to our newsletter, promotional offers, or contact forms.

3. How We Use Your Information We use the information we collect for the following purposes:

• To Provide Services: Process your bookings, confirm travel details, and arrange travel logistics for safaris, hikes, and other experiences.

• To Improve Our Services: Understand customer needs, track website performance, and enhance user experience.

• To Communicate with You: Respond to inquiries, provide booking confirmations, send important updates, and offer promotions or personalized offers.

• For Legal and Security Purposes: To comply with legal obligations, protect our rights, and prevent fraud or other security breaches.

4. How We Share Your Information We may share your personal data with the following parties:

• Service Providers: Trusted third-party companies who assist us in providing services such as tour guides, accommodation, transport providers, and payment processors. These third parties are obligated to protect your information.

• Business Partners: In certain cases, we may share your information with trusted business partners for marketing, advertising, or promotional purposes. You can opt-out of receiving marketing communications at any time.

• Legal Authorities: If required by law, we may disclose your information to law enforcement agencies or regulatory bodies.

5. Data Security We implement a variety of security measures to protect your personal information. These include encryption, firewalls, secure payment gateways, and regular security assessments. However, no method of data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. For more information about how we use cookies, please refer to our Cookies Policy.

7. Data Retention We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your information.

8. Your Rights Depending on your location and applicable data protection laws, you may have the following rights concerning your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can update or correct any inaccurate or incomplete data.

• Right to Erasure: You may request that we delete your personal data, subject to certain conditions.

• Right to Restriction: You can request the restriction of processing of your personal data in certain circumstances.

• Right to Object: You can object to our use of your personal data for direct marketing or other specific processing activities.

• Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us at [your email address]. We will respond to your request within a reasonable timeframe, as required by law.

9. Children’s Privacy Our services are not intended for children under the age of 16. We do not knowingly collect or process personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us immediately so we can delete it.

10. International Data Transfers Your personal data may be transferred to and stored in countries outside of your home country, including Tanzania. By using our services, you consent to such transfers, which may occur in compliance with applicable data protection laws.

11. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.